EMERGENCY PROCEDURES 紧急程序（修改）.docVIP

EMERGENCY PROCEDURES INTRODUCTION 紧急程序引言 Section A A 部分 Emergency procedures have been developed to safe guard the lives of our staff and our guests. 紧急程序已经被我们所有员工和客户视为最安全的生命保障. It is the duty of every member of Gloria International Hotels to be fully aware of the procedures and to ensure at all times the hotel is safe and secure. 关注重视程序并确保酒店时刻处于安全及放心状态是凯莱国际酒店每一位员工的职责. It is the responsibility of the Security Department to ensure that emergency equipment is functional at all times and that fire exits are clear and ready for use at all times. 保安部的责任是确保紧急设备时刻保持功能动作状态,以及消防出口的明示并随时可以运用. In all emergencies remain calm and do not panic! Do not try to be a HERO Saving lives is our priority and looking after our staff and guests is our first priority. Our second priority is to save and prevent damage to our hotel. 凡遇突发事件必须保持冷静切勿惊慌! 不要盲目试图做个英雄. 挽救生命是我们的重点,照顾我们的员工和客户则是第一位的重点. 其次我们要挽救并阻止对我们酒店的损害. UNDER NO CIRCUMSTANCES ARE EMPLOYEES TO MAKE STATEMENTS TO THE MEDIA REGARDING ANY EMERGENCY THAT MAY EXIST OR MAY HAVE EXISTED. THIS IS THE RESPONSIBILITY OF THE GENERAL MANAGER. 无论处于何种情况，员工均不能就可能存在的紧急状况或已然存在的紧急状况向媒介做出说明，而总经理则有权限。 EMERGENCY PROCEDURES GENERAL 紧急程序总括 The following procedures will be followed whenever any emergency occurs within the hotel. 下述程序为酒店随时可能发生的紧急情况应对程序. Definition of Emergency: Fire, Flood, Explosion, Power Failure, Civil Disturbance, Mass/Food Poisoning, Elevator Break Down, Bomb Threat. 紧急事件名词解释： 火灾、水灾、爆炸、能源中止、国内动乱、食物中毒、升降机故障、炸弹威胁. Clarification of Emergency Situation On notification that an emergency assists 2 security officers equipped with radios will proceed to the area of the reported emergency and assess the situation: 确定落实紧急情况: 当遇到紧张情况时,作为援助的二名保安人员应配备对讲机前往事发地点进行事件报道,并预测所处形势: 1. A negative situation exists: A full investigation will be carried out in the area of the reported emergency and the duty manager and security m