2011前服务规范多选题1（The 2011 service specification multiple-choice questions 1）.docVIP

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2011前服务规范多选题1（The 2011 service specification multiple-choice questions 1）.doc

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2011前服务规范多选题1（The 2011 service specification multiple-choice questions 1）

2011前服务规范多选题1（The 2011 service specification multiple-choice questions 1） 1. service units shall take appropriate transportation means to ensure special equipment in the process of transportation safety, specific requirements are. A, the use of motor transport way, without the use of a closed car B, the use of automobile transportation, must use a closed car with the car, and a person responsible for (*) C, special equipment transport can choose registered mail. By surface mail or shipped by reliable professional freight company, for shipment shall complete formalities. Clear information, to ensure the well documented D, special equipment transport can choose registered mail. By express mail or by delivery of reliable professional freight company, for shipment shall complete formalities. Clear information, to ensure the well documented (*) The use of 2. space information on special equipment spare parts required by. A, a monthly inventory (*) B, weekly inventory C, the parts shall be stored in special warehouse equipment and goods stored, establish accounts alone records management (*) D, spare parts replacement only for customers on the final fault of special equipment (*) 3. service etiquette contains ten __________ etc.. A, personal hygiene, hair clean. Clean. No smell, facial cleansing (*) Excuse B, customer problems C, during the work of service personnel should wear uniforms according to the requirements of space information service identification system manual, dressed (*) D, during the work required to wear badges and emblems of Aerospace Information Use only the space information printed documents 4. service is ________. A, aerospace information products return single (*) B, aerospace information products maintenance unit (*) C, fake invoice system installation (*) 5. of the fake invoice subsystem to provide customers with services including. A, door-to-door service (*) B, network services (*) C, training service (*) D, service hotline (*) The contents of t