Human-Resources-Standards课件.pptVIP

Human Resources Standards Required Forms2002 Updates May 2001 Survey - HR Type 1 ? Assessing Competence [Grid Element Score = 3, Partial Compliance] ? HR.5 The hospital assesses each staff member’s ability to meet the performance expectations stated in his or her job description. (HR.5) ? “Less than three percent of employees did not receive their evaluations within the established frequency. Also, two of seventeen personnel files did not address competency as it related to the ages of the patients served.” HR.1-JOB DESCRIPTION The hospital’s leaders define the qualifications and performance expectations for all staff positions. Every employee has a Job Description Defines minimum qualifications performance expectations in measurable terms Changes in the duties should be reflected on the JD Need to identify ages served on the JD Employees receive copy of JD during Department Orientation JD reviewed during Performance Evaluation process HR.2–HIRING QUALIFIED STAFF –Staffing Plans The hospital provides an adequate number of staff members whose qualifications are consistent with job responsibilities. Every department has a staffing plan. It identifies the number of staff, qualifications and credentials required in order to meet the department scope of services Staffing flexes for: volume, acuity, patient needs, number of appointments Employees’ qualifications credentials match the job description requirements. HR. 2.1 – STAFFING EFFECTIVENESS HR. 2.1 – STAFFING EFFECTIVENESS Overtime (HR) Staff Vacancy Rate Staff Satisfaction Staff Turnover Rate Understaffing as compared to organizations staffing plan Nursing Care Hours Per Patient Day Staff Injuries On The Job (HR) On-Call or Per Diem Use Sick Time Family Complaints (C/S) Patient Complaints Patient Falls Adverse Drug Event Injuries To Patients Skin Breakdown Pneumonia Post Operative Infections Urinary Tract Infection (C/S) Upper GI Bleed Shock / Cardiac Arrest Length of Stay HR.3-COMPETENCY A