职业心理素质（Professional psychological quality）.docVIP

职业心理素质（Professional psychological quality） The characteristics of the psychological quality of tour guide service occupation] [Abstract of tour guides should have a strong independence, combination of brain height, complex and high correlation. In order to better adapt to the tour guide service, tour guides should have certain psychological quality of occupation. This paper focuses on 6 aspects from the occupation psychological preparation, emotion, willpower, perception and observation ability, attention, character analysis of specific content of occupation psychological quality of tour guides should have. [keyword] tour; tour guide services; psychological quality of tour guide service compared with other travel services, is a more complex, high intelligence, high skill activities. The main features of 4 aspects: first, the tour guide service work independently. Tour guides in the travel agency to accept appointment, to complete the task independently. The tour guide to independent publicity, the implementation of national policies, independently according to the tourist reception arrangement of the tourism activities, especially when problems arise in the process of tour guides, also independently and perfectly logical and reasonable. This feature makes the tour guide service workload, problems, difficulties and challenges in the process of service is more. Therefore, the tour guides in the tour service before and in the process of psychological pressure is relatively large. Secondly, the tour guide service is a combination of mental and physical work. For a long time because of trivial, tedious and repetitive manual labor, tour guides will not only feel physical fatigue, but also prone to psychological fatigue, to feel monotonous and boring and tired of work, which will affect the work efficiency and service quality. Guide is the main task of tour guides. Tourists are not the same as to guide requirements, so the tour guides explain not only vivid and wonderful,