售后抱怨应对话术 .txt（After sales complaint should be dialogue.Txt）.doc

售后抱怨应对话术 .txt（After sales complaint should be dialogue.Txt） Customer service complaints should dialogue We complain that the car high fuel consumption; Should dialogue: 1, consumption refers to the specific test conditions (wind, road straight etc.), the vehicle with the economic speed travel journey, calculate the average fuel consumption. 2, the real test fuel consumption standard does not prevail in the city, waiting for the traffic lights, air conditioning and so on will affect your fuel consumption, 3, a fuel consumption calculation method: it is recommended to be the gas tank, on the road better road (high-speed) driving for about one hundred kilometers, and then fill up the tank (and the last to the same position), with second plus oil amount divided by mileage, which is roughly the hundred kilometers fuel consumption value; There are many factors affecting fuel consumption, 4; whether in the run in period; road test vehicle speed, traffic load, wind speed, etc.; driving habits and driving experience; the use of electrical power frequency (such as air conditioning, audio and so on); oil (93 unleaded gasoline) 5, improve the vehicle fuel economy means: the reasonable control of the distance with the car, try to avoid emergency braking of vehicles; dont look any modifications; speeding off the air conditioning mode is used not to open the window; vehicle trunk try not to place extra items; the use of air conditioning in summer, temperature not too low; reasonable control the distance from the vehicle, try to avoid emergency braking; avoid sudden acceleration, put the pedal to the radiator; regular car air-conditioning, clean the engine water surface; regularly check the tire pressure. Low pressure will increase the resistance of the vehicle; 6, your car is still in the running period, all parts of the car will need to run relatively, fuel consumption will be slightly higher, it is recommended that you use to observe a period of time, thank you!! The high price