心理契约破坏对组织公民行为影响探究-基于后悔中介作用.docVIP

心理契约破坏对组织公民行为影响探究:基于后悔中介作用摘 要：鉴于已有心理契约破坏对组织公民行为负向影响研究在特殊情境与员工中适用有限，现根据员工与企业的社会交换动态过程，引入后悔这一中介变量，解释心理契约破坏对组织公民行为的影响机理。本文通过以知识型员工为样本的实证研究，证实了后悔在心理契约破坏影响除组织认同的其他组织公民行为四个维度中均发挥了部分中介作用。根据实证结果，解释了特殊情境下的心理契约破坏对组织公民行为负向影响不显著的原因，扩充了现有对心理契约破坏与组织公民行为的研究，为管理者改进组织公民行为水平提供借鉴。 关键词：心理契约破坏；组织公民行为；后悔；社会交换 中图分类号：C939 文献标识码：A 文章编号：10035192(2012)03002406 Research on the Influence of Psychological Contract on Organizational Citizenship Behavior: The Intermediary Role of Regret WANG Liping1,2, YU Zhichuan1 (1.School of Management, Tianjin University of Technology, Tianjin 300384, China; 2.Tianjin Humanities and Social Science Key Research Base, Tianjin 300384, China) Abstract:Because the existing researches about psychological contract breach negative influence on organizational citizenship behavior do not apply to special situations and individuals, According to the dynamic social exchange between employees and enterprises, this study introduces the regret as an intermediary variable to explain the mechanism of the influence psychological contract breach on organizational citizenship behavior. This paper takes knowledge workers as the empirical research sample, and confirms that the regret partially mediate the effect about psychological contract breach negative influence on organizational citizenship behavior except organizational identification. Based on the empirical findings, the reason psychological contract breach negative influence organizational citizenship behavior was not significant is explained. This study extends the existing research on the relationship between psychological contract breach and organizational citizenship behavior and provides references for managers to improve the level of organizational citizenship behavior. Key words:psychological contract breach; organizational citizenship behavior; regret; social exchange 1 引言 在科技飞速发展的知识经济时代，企业所面临的竞争环境日益复杂和激烈，企业为取得竞争优势，必须重视员工在企业中的主体作用，尤其是员工个人主动的奉献、助人和建议等组织公民行为，组织才能有效完成目标，保证顺利运行［1］。组织公民