商业分析展示PPT模板分析.pptVIP

* * * * * * * * * * * * * Ppt模板 /pptmuban ? 2004 Hewlett-Packard The information contained herein is subject to change without notice ? 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice What is ITIL and Why Should I Care? diane hoschler sr. itsm solution architect december 2004 Diane Hoschler Sr. ITSM Solution Architect HP Consulting Integration Diane.Hoschler@ 916 785-0991 The big shifts in business All processes and content are being transformed from physical and static to digital, mobile and virtual. The demand for simplicity, manageability and adaptability is changing how the company works and organizes, buys and uses technology. Horizontal, heterogeneous, networked organization. With acquisitions, need to embrace Standards to improve connection and use common language. CIO vs. CEO Priority 60% of CEOs Say IT is aligned with their goals. CIO Management Priorities Increase Business Efficiency throughIT-enabled process improvement Align IT and business goals Improve internal customer satisfaction Create competitive advantage through IT Control IT costs Align IT and business goals Increase Business Efficiency throughIT-enabled process improvement Create competitive advantage through IT Improve internal customer satisfaction Control IT costs CEO Management Priorities for IT CIO M a g a z i n e Minimize risk: Ensure security and continuity of internal business operations, while minimizing exposure to external risk factors Maximize return: Improve business results; grow revenue and earnings, cash flow, and reduced cost of operations Improve performance: Improve business operations performance end-to-end across the enterprise Increase customer and employee satisfaction Increase agility: Enable the business organization and operations to adapt to changing business needs CIO balancing act Defining, Measuring and Assessing “Agility” ease Level of effort, cost, and risk required to introduce an