图书馆的绩效评估-universityofillinoislibrary.pptVIP

* Movers Shakers - 50 or more up-and-coming individuals from across the United States and Canada who are innovative, creative, and making a difference. From librarians to vendors to others who work in the library field, Movers Shakers 2010 will celebrate the new professionals who are moving our libraries ahead. Carnegie Corporation of New York awarded the American Library Association $489,000 to support the Award. Administered by the ALA’s Public Information Office and Campaign for America’s Libraries, the award encourages library users to recognize the accomplishments of librarians for their efforts to improve the lives of people in their community. / Local outlets – newspapers, etc * Data collection/analysis Skills for communicating in evaluation projects -audience, effective writing, presentations, team work, listening, interviews, telephone or e-mail communication Tools for improvement and evaluation Listening to Customers Surveys to measure customer expectations Focus group interviews Mining the automated systems Public libraries, outcomes and quality of life International Institute for Sustainable Development – Sustainability Indicators Decision about which indicates to use to measure quality of life by state or community is result of neighbor meetings or visioning project to provide consensus about important variables that contribute to community’s definition of well being /measure/compendium/ Jacksonville, Florida Quality of Life Project – library circulation is an indicator Fate of most public libraries in U.S. is entirely a local matter * U.S. Institute of Museum and Library Services and National Center for Education Statistics 美国联邦博物馆暨图书馆服务总署与国家教育统计中心数据/imls/compare/index.asp 这是对全美 9000多个公共图书馆进行统计。提供的数据可以是个别馆的，也可以是在州和国家为层次的 也可以选择公共图书馆进行数据比较并形成报告 Tools used for assessment 评估的工具 Hennen’s American Public Library Ratings (HAPLR)美国公共图书馆评价系统 Tools used for assessment 评估的工具 经费 馆藏的经费比例 人均图书经费 工作人员 (每千人) 期刊 (每千人) 图书 流通费用 人均访问次数 馆藏借还 流通时间 流通 参考 每小