图书馆专业人员和工作人员发展-universityofillinoislibrary.pptVIP

Professional and Staff Development:Libraries Enrich Lives: Robert W. Fernekes, Ph.D. Associate Professor Zach S. Henderson Library Georgia Southern University Georgia 30460 United States 图书馆专业人员和工作人员发展： 图书馆丰富生活 罗伯特 W. 福勒基斯博士 美国南佐治亚州30460 南佐治亚大学 扎克 S.亨德森图书馆 副教授 Introduction, Background Purpose 导言，背景与目的 Concepts, Principles Terminology Review of the Literature High-Impact Training and Development Putting It All Together 概念，原则与术语 文献回顾 有重要影响力的培训和发展 整合 Professional and Staff Development in Three Themes 专业人员和工作人员发展的三大主题 Professional Staff Development Overview Professional Staff Development Practices Methods Library Director Qualifications and Requirements 专业工作人员发展概况 专业人员及员工发展的做法与方法 图书馆馆长的资格和要求 The Effective Library 图书馆绩效 Culture of Assessment: Organizational environment that facilitates evaluation Ongoing staff development: In measurement, evaluation assessment activities To improve staff capabilities for customer service, better outcomes for customers and improved service quality Values Rewards Results 文化评估： 有利评估的组织环境 正在进行的工作人员发展 测量，评价和评估活动 为了提高工作人员客户服务的能力以取得更好的客户服务结果并改善服务质量 价值观和奖励结果 Use Human Resource (HR) Management Functions to Build Training and Development Program 利用人力资源（HR）管理职能建立培训和发展计划 Support the Library’s Vision, Mission, Goals Service Priorities Identified in the Strategic Planning Process Focus on Three HR Functions: Recruitment Retention Training Development Performance Management 在确定战略规划的过程中支持图书馆的展望，使命，目标和服务 重点放在人力资源的三项职能上： 人员招聘及保留 人员训练与发展 人员绩效管理 Job Analysis and Development of Job Descriptions 工作岗位分析和职务发展的说明 Identify Professional Staff Knowledge, Skills, Abilities Competencies Needed to ? Achieve Library’s Vision, Mission, Goals Service Priorities Ohio Public Library Core Competencies /CoreCompetencies.asp Use the Balanced Scorecard 确定专业及工作人员的知识，技能，能力和需求的能力 实现图书馆的展望，使命，目标和服务的优先次序 俄亥俄公共图书馆核心竞争力 使用平衡计分卡 Workplace as a Learning Place Theme II: Practices Methods Set Goals Get Started Designing Conduc