建立内部客户帐户弥补kpi考核的不足（Establish an internal customer account to make up for the lack of KPI assessment）.docVIP

建立内部客户帐户弥补kpi考核的不足（Establish an internal customer account to make up for the lack of KPI assessment） At present, telecommunication enterprises of individual assessment mostly adopts KPI, KPI calculation is mainly based on the job description and performance contract. This is a very effective way of performance appraisal in the most enterprises, but in the telecommunications business is somewhat insufficient. Telecom enterprise is a complex production process based on the service organization, the independence of the vast majority of the work is poor, need mutual support and cooperation, and KPI assessment is the key to performance, there is no way to completely show the employees work performance, but with the internal customer account allows services to support the work of each an employee is known and quantified. If combined with KPI, it can be more comprehensive and reasonable reflects the staffs performance and value, and improve employee satisfaction. A KPI examination no way to embody all the staff The telecom enterprises to determine the KPI basis probably has three sources: first, the companys annual target decomposition; second, individual job performance experience; third, industry standard. If all of these indicators are the design of scientific and reasonable enterprise to work scientifically allocated to every post, as long as the staff to complete the performance objectives, the development of enterprises will have a guarantee. However, it is not difficult to find, these indicators is to maintain the enterprise leaders and middle-level managers take into account issues. In the ever-changing market and business today, and what companies can say for sure, clear and smooth the process of division of labor can do? Even if a job responsibilities more clear, in practice there will also be some of the reasons why the division of work will be ready to accept either course, this is the enterprise often appears the phenomenon of mutual selection committee. Espec