绩效管理之12（12 of performance management）.docVIP

绩效管理之12（12 of performance management） The tenth chapter customer orientation Customer oriented (customer focus) refers to the individual to their environmental radar points to the market and their competitors, customers, and to guide the daily work of the degree of activity. This kind of quality to solve such a problem, the external sources of information and how to listen effectively through functions, departments and operation of the team to give customers better service? There are associated with the quality of the topic questionnaire: 1. understand the market and constantly updated reports about competitors activities; 2. continuous improvement methods in order to meet and exceed customer expectations; 3. to actively identify internal and external customer needs; Comparison of 4. methods of performance and level of the best external organization; 5. by carefully listening to the voice of the customer to try to improve the method; 6. continue to seek better standards for customer service advantages. The score features The score is mainly between 4 ~ 5 (frequent and almost always) that the people as long as the customer care, will be able to maintain an active interest in what happened, as well as in the field of external business. They are often in the economic activities and competitors constantly updated situations and understand the changing of different types of customer demand. High achievers may spend a lot of time and energy on effective information resources development of individuals and groups inside and outside of the organization. These can be nurtured by a strong network of contacts in the whole field of business or maintain a healthy pryingsintosother peoples interest to complete. Low characteristics Scores mainly in 1 ~ 2 (almost never and occasionally) that the people spend little time or not to spend time outside business environment or changes in demand and customer needs to adjust the consistency. Because of this, access to external business in