新生面试题目（New interview questions）.docVIP

新生面试题目（New interview questions） A. Suppose you are a customer service manager of a famous brand air conditioner manufacturer, Shenzhen marketing center, responsible for your customer service in all the franchised stores in Shenzhen. You work like this, the store in the customer order information will be transmitted to the customer service department, customer service department to complete the follow-up by the delivery, installation, commissioning, and receive the remaining payment tracking work. The customer service department now receives an order from a specialty store that needs to be delivered and delivered to a customer who lives in Xiangmi Lake. However, things are not as smooth as you suppose, first of all, your delivery team broke down on the way, so that the evening will be sent to the clients home air conditioning, the ratio of customer requirements of the late half time. In the installation of air-conditioning process, but also because the customers living room structure is more special, and spent more than half a day, the construction process, the installation of some of the impolite behavior of workers caused by the customers family antipathy. Even more frightening is that after the installation of air conditioning, the customer found the noise of air conditioning is too large, and for this reason, he refused to pay the remaining payment. As a manufacturer, you know that your air conditioner product is so loud that it can be endured, but the customer doesnt think so. He strongly believes that the product is not up to standard and even wants to return it. Your delivery man will try his best to persuade him, and explain in every possible way. The customer will not pay, and there is a tendency to expand. Things have come to you to be the point. Before you come forward, what your superiors ask of you is..: 1, can not return; 2, how much is the top 200 yuan?; 3, to prevent the spread of events. What strategy will you take? Please draw up a plan separately a