网店沟通技巧（Online shop communication skills）.docVIP

网店沟通技巧（Online shop communication skills） I. communication In the process of development of the entire e-commerce business, in the specific business operation every day, from first to last all cannot do without communication, so the communication skills has become an important topic of electronic commerce, the mastering of communication skills, you can make it successfully to smoothly done or easily solved, the success of the Road, otherwise, you will cant do anything. Two. Communication concepts What is communication? The so-called communication, that is, to exchange ideas, ideas and views, and to reach consensus, is communication. Three. Principles of communication There are four kinds of communication: A: you win, I lose. B: you lose, I win. C: you lose, I lose. D: you win, I win. Obviously, should be based on I win you win as the principle of communication, but often in the actual operation process, quite a few friends, mistakenly trying to win, lose to each other, so as to be able to convince each other, but never thought no one on earth, willing to be persuaded, that is to say although each other, lose, you win, you can hardly reach a consensus. Four, matters needing attention 1, have the momentum of communication, to be excited, excited, tone to be sure, must be sure to give each other shock and confidence, if you feeble, or in the Blues will certainly become dejected and despondent, ended in failure. 2, be prepared, everything should be fully prepared, mainly for the preparation of two aspects. A: sufficient information and evidence. B: fully understand all aspects of the communication object. Grandson: Zhiyizhibi, victorious. In this way, you can know whats happening and fight for battle. Grandson also said: at the end of the war first, at the end of the war Xiansheng. Understand the following areas: family, career, income, leisure, personality, interests, hobbies, ideals. 3, the mood, the so-called mind, that is: to distinguish between the talk and talk sho