礼仪的心得体会（Etiquette experience）.docVIP

礼仪的心得体会（Etiquette experience） Service etiquette training experience? ? Last weekend? In line organization service etiquette training, two days of learning down I benefited in the etiquette study, I see light suddenly, the original work in peacetime we have a lot of places do not place, from the little bow to the civilized language, it seems that I have neglected too many, I do not like work in peacetime bow is not standard, civilized language voice is too small, no facial expressions and other common problems more attention. ????? this training can be said to be from the body to a thorough baptism in thought, as a service personnel outside of the instrument, the station for sitting posture, for a variety of customer service should have the mentality. The Chinese nation is known as a state of ceremonies reputation, has a long history, Confucius thinks that the etiquette is a person the foundation of self-cultivation housekeeping Liye to rule the world. Etiquette can be very good to ones own quality reflected, on the other hand have a good image, good quality of the people can be trusted. Imagine a life for the pessimistic person, a person would detest the world and its ways, pay attention to their appearance, how can there be a smiling mood, even on the issues raised by customers, have no confidence to bear people face the pressure of work, and how will you laugh out? So we should blossom from the heart smile, because a smile with the penetrating power of the mind, to bury the sorrow and sorrow of all, smiling welcome every customer or good or evil, smile to greet every sunny or rainy days. Temperament is confident, only confident people will look better, will be more beautiful. Confident people is the inner beauty of temperament. Let people believe, trust. ????? and thanks to the professional training, so that I can and colleagues together study together and share the majority of the work experience, two days down and colleagues learned a lot, but also learned a lot