Deming’s 14 Points for Management （戴明的14分管理）.pdf

SAGE Notes Quality Management Deming’s 14 Points for Management The Secret of Success is Constancy to Purpose. Benjamin Disraeli Speech [June 24, 1872] Deming ’s 14 Points Page 1 SAGE Notes Deming’s Quality Chain Reaction Deming ’s 14 Points Page 2 SAGE Notes Another view of the Quality Chain Reaction: Costs decrease because Improve of less rework, fewer Productivity Quality mistakes, delays, snags; improves better use of machine time and materials. Capture the Stay inbusiness market with better quality and lower price Provide jobs and more jobs So simple! (Deming) Deming ’s 14 Points Page 3 SAGE Notes Demings Fourteen Points for Management: 1 Create constancy of purpose for improvement of product and services 2 Adopt the new philosophy 3 Cease dependence on mass inspection 4 End the practice of awarding business on price tag alone 5 Constantly and forever improve the systems of production and services 6 Institute modern methods of training on the job 7 Institute modern methods of supervision and leadership 8 Drive out fear 9 Break down barriers between departments 10 Eliminate numerical goals for the work force 11 Eliminate work standards and