Standard Operating Procedures SOP Example （标准操作程序SOP的例子）.pdfVIP

Employee Training and Development with Standard Operating Procedures Third Edition How to write mistake proof job procedures, work instructions and inspection and test plans that deliver world class work quality every time. Realise and release across your organisation the continuous improvement power of error proof Standard Operating Procedures. By Mike Sondalini CONTENTS Preface to the Third Edition 5 Preface to the Second Edition 6 Preface to the First Edition 9 1. A Clear Path to World-Class Performance and Results 10 1.1. The Journey to World Class Quality 10 1.2. A Bus Trip Analogy 13 1.3. Business Processes Should Always Deliver Right Results 19 1.4. The Carpenter’s Creed: “Measure twice, cut once.” 20 1.5. Two-Sided Performance Limits—How Accurately do You Set Your Clocks? 21 1.6. The Accuracy Controlled Enterprise and the 3T Concept 22 1.7. The Accuracy Controlled Enterprise: Prevent Human Error Everywhere, Every Time 25 1.8. Aim to be an Expert 27 1.9. The Power of Checklists 29 2. ACE 3T Mistake Proofing Optimises Taguchi Loss Functions 31 3. Purpose of Standard Operating Procedures 35 3.1. The Cost of Poorly Written Standard Operating Procedures 36 3.2. Human Error Rates 37 4. The Accuracy Controlled Enterprise Concept (What it means to be an ACE.) 39 4.1. Hold Your Ground 40 5. Building Reliable Work Processes and Systems 41 5.1. Series Systems 41 5.2. Parallel Systems 44 6. Variability in Outcomes 46 6.1. Spotting Variability 46 Example 6.1: In