The Business Process Transformation Framework （业务流程转换框架）.pdf

BPTrends ▪April 2010 The Business Process Transformation Framework The Business Process Transformation Framework A new approach to delivering your “to be” vision completely, accurately, and efficiently Rick C. Burris and Robert E. Howard, Oliver Wight Principals With contribution from Tom Mercer, Value Chain Group Model Architect The litany of failed Enterprise Resource Planning (ERP) system implementations is long and has ruined the careers of many well-intentioned executives sponsoring these transformational projects justified by great results and improvement expectations. Well-publicized examples include: • A major operator of dumpsites sues the biggest ERP provider after spending $100 million – attempt described as “a complete failure.” • A major candy maker experiences a significant loss in sales and profits directly tied to a poor ERP implementation. • After seven years and $500 million implementing their ERP system, a major chemical company abandoned the project. • After investing hundreds of millions of dollars in an ERP system, a European oil company was forced to shelve the project. • A secondary drug manufacturer believed their ERP system was the primary reason their company went into bankruptcy. • A semi-conductor manufacturer was forced to abandon their ERP system after realizing, well into the implementation, the scope of the organizational changes and modifications to their business processes required for success. In this first of three articles, we will introduce an emerging process improvement technology, the Business Process Transformation Framework (BPTF), which plays a direct role in successful system implementations. We will address a