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Total Quality Management Implementation in （全面质量管理的实现）.pdf

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Total Quality Management Implementation in （全面质量管理的实现）

12-ICIT 9-11/4/07 in RoC Going for Gold ~ Best Practices in Ed. Public Paper #: 07-03 1 /23 Total Quality Management Implementation in Higher Education; Concerns and Challenges Faced by the Faculty Dr. Mohd Shoki Md Ariff Asso. Professor, Faculty of Management and HR Development, Universiti Teknologi Malaysia m-shoki@utm.my Norzaidahwati Zaidin Lecturer, Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia nzw@utm.my Norzarina Sulong Lecturer, Faculty of Management and HR Development, University Technology of Malaysia norzarinas@ ABSTRACT It has now be a major concern among the Public Universities in Malaysia to implement Total Quality Management (TQM) to ensure quality of higher education. TQM initiatives include the implementation of ISO 9001:2000, Total Quality Organization and Total Quality Education Models, and more recently the Quality Assurance (QA) exercise. The QA consists of nine criteria and standards, which was imposed by the Ministry of Higher Education Malaysia to inculcate the quality culture in Malaysia’s public universities. In the Faculty of Management and Human Resource Development UTM, effort has been made to utilize the criteria and standard of the QA as a mean to achi