crm项目实施总结（CRM project implementation summary）.docVIP

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crm项目实施总结（CRM project implementation summary）.doc

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crm项目实施总结（CRM project implementation summary）

crm项目实施总结（CRM project implementation summary） CRM project implementation summary - Ceng Menglong Software vendors: ORACLE application version: 11i main module: CallCenter|Marketing|sales|service The implementation of the project implementation of Party B: Party A: Shanghai hand project launch tech project implementation date: 2006-6 to 2007-4 The original basic system: 2004 on-line Oracle ERP system, the number of users: CallCenter35, Marketing40, sales350, service250 people Party a project team planning members: a total of 9 people, 1 project director, deputy director of the project 2 people, 1 project managers, technical consultants 2, business consultants 3 people A practical project group members: a total of 6 people, 1 people (project director IT department general manager), deputy director of the project 2 (domestic market sales director + domestic market service director, project manager (1 people) and technology consultant, business consultant and sales module), 1 people at the same time (technical consultant and marketing module consultant, business consultant (1) service module is my advisor) I participated in the implementation of the former post: meta technology customer service center manager, my current position: CRM system project manager The following is a summary of my experience in the actual implementation of the project: 1 about team issues 1.1 the project team of Party A will set up the most important issues in the implementation of the whole project, and the project team members of the first party must meet the following requirements: The 1.1.1 project leader is fully empowered: the project director and the associate director must have sufficient authority 1.1.1.1 resource scheduling rights (equipment procurement, office environment set up, etc.) 1.1.1.2 business decision-making authority (business plan approval etc.) 1.1.2 technical consultant: must be able to interface with Party B technical consultant in knowledge and technology 1.1.2.1, esp