关注和提升饭店员工忠诚度（Pay attention to and enhance hotel staff loyalty）.docVIP

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关注和提升饭店员工忠诚度（Pay attention to and enhance hotel staff loyalty）.doc

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关注和提升饭店员工忠诚度（Pay attention to and enhance hotel staff loyalty）

关注和提升饭店员工忠诚度（Pay attention to and enhance hotel staff loyalty） Pay attention to and enhance hotel staff loyalty Abstract: the brain drain has always been a sensitive topic in the hotel industry, and its negative impact is obvious Easy to see. How to retain staff and make employees loyal to the hotel is the key to the development of the hotel industry. Article explanation This paper expounds the importance of loyal employees to hotel enterprises, and puts forward some measures for improving staff loyalty. Key words: loyal employees, shared vision, empowerment, communication Employee loyalty refers to employee loyalty or loyalty to the hotel. It originated from the famous American psychologist Jay In Dr. Harriss book, employees love your company in 1996. The book refers to Employees should be loyal to the hotel through caring and caring for employees, D Loyal staff is an important guarantee to improve service quality Tourism as an emotional economy, to service for its essence and characteristics, the six elements in the tourism industry The personalized service in the product chain of Su is called main product or soul product. In fierce In the market competition, the quality of service has become the key to the survival and development of the hotel enterprises. Employee loyalty helps to improve the concept of small quality to big quality in service The concept of small quality only considers whether the service product quality meets the technical requirements, and the big quality Concept refers to the overall system of services, including the quality of work and management of the hotel The comprehensive quality requires the resources, the process and the results to be taken into consideration, and gives full consideration to the function of the customers to the hotel, Economy, security, comfort, civilization and time demand. Loyal employees are bound to be satisfied Employees, satisfied employees, because of the spirit of driving force, work power, cohesion enhanceme