接待客户的技巧（Customer reception skills）.docVIP

接待客户的技巧（Customer reception skills） Customer reception skills Receiving customers 1, how do service personnel receive customers? Customer perception of the service is that the service is good or bad, depending largely on the quality of the service received at the very beginning. Think of yourself as a customer, whether you go shopping or go to a restaurant or go to the maintenance center to repair your product. What kind of hospitality do you expect to receive when you need it? 2, receive customer preparation Customers receive a basic service, the most basic requirement is that the service representative can pay attention to his immediate needs, can warm reception; without reception, customer service representatives do not want to disturb him. Service representatives to in the process of customer reception, showing good service skills, it must be prepared in advance of the full work, specifically, service representatives should do the following two aspects of the preparatory work in customer reception before. 3, predict the customers three needs Before receiving the customer, the service representative should predict what the customer may have and prepare them separately. Generally speaking, customers generally have the following three aspects of demand Three requirements of customers 1., the demand for information is actually the customer needs help. For example, you go to the restaurant for dinner, then you will know what are the requirements of the restaurant dishes, which dish is a dish, which dish tastes best, how long will it take to end up, how much is the price, these are called information needs. In order to satisfy this kind of information demand of the customer, we must ask the service representative to make adequate preparation in advance, and ask our service representative need to enrich our professional knowledge constantly. Because you are the only professional, you may be able to provide your customers with this customer satisfaction service, it is po