与客户沟通技巧（Communication skills with customers）.docVIP

与客户沟通技巧（Communication skills with customers） [transfer] and customer communication skills Many beginners do not pay attention to listening to needs, always eager to express something. Today at the forum to see a real case: There is a guest of the Czech think I asked a US company selling products, reply said that after another look at the market, after all, is a new product. After the track is never replied. Then I have to say that prompted by a sudden impulse, guest supply on the market some products. The guest replied to me that the Czech market is relatively small, generally the same product cannot contain more than two suppliers and agents. I looked dumbfounded. How would it look like? Summarize is not carefully studied the guest market demand and market conditions, but not so bold in future. We learn from them, whether they say is not true, anyway, to learn the lesson! In such a case, what is the enlightenment to us? In fact, sales in the process of communication, the two most important issues is to learn to listen and ask questions. Listen to the questions and quickly hit the actual needs of customers, also wont let customers have been forced to deal pressure. A lot of salesman, and the customer is in early negotiations off the reel how to the strength of the company, the scale of quality; there are a lot of salesman, in the statement, fall over each other, or even argue, but will ask questions, listen to and confirm the left behind. These are bad. Please close your mouth. The experienced salesman will try to let customers say, understand the customers intention and the real needs of customers from between the lines. An important criterion is the sale of their less, more questions. To encourage customers to say, to guide customers to say. When potential customers need to use a yes or no to answer questions, I dont generally use yes or no answer him. I always try to reply in the form of a question, or in my final answer with a question. I think this has two adva