flooring net sales- pass the buck phenomenon needs to be improved（地板的净销售额,推卸责任的现象需要改善）.docVIP

Flooring net sales: pass the buck phenomenon needs to be improved Research papers Download News: According to relevant data, the overall slowdown in the global economic backdrop, the domestic e-commerce maintained a rapid and stable growth. Affected by many factors at home and abroad, more and more enterprises will be solid wood flooring sights on the e-commerce field, a number of large enterprises or long-awaited floor, or have been involved to follow suit by the current into the ranks of online sales floor, to build their own stores, but in recent years, because of the immaturity of electricity providers floor, floor product service issues, has become a topic of common concern in the industry. products after problems, flooring companies and distributors shirk responsibility, “pass the buck” is widespread, consumers often become the biggest victims, repair rejected, liability side and consumers on the issue of the warranty period from the controversy and other incidents often found in newspapers. Flooring company service done well, the service is not in place, the flooring industry has been plagued for many years, the industry solved “chronic illness.” Reporter survey found that from 2010 to this year, it broke a lot of well-known online flooring brands Because service unresponsive or does not properly handle consumer complaints have been media exposure. service there are several problems, which not only affects the consumer to use the product to the most intuitive feelings, but also for the reputation of brands publicity cast a layer shadows. Secretary-General of the National Federation of flooring special committee Xie Xin said that the current flooring business service issues can be attributed to four main categories. First, commitment to the implementation of enterprise services are not in place, the second is the service principal is not clear, the problem of the generation after the consumer looking for production enterprises, transportation and inst