customer complaints, also need standardization（客户投诉,也需要标准化）.docVIP

Customer complaints, also need standardization Protect the interests of consumer spending this year, 3-15 June survey found that there is a complaint online shopping almost every two courier industry complaints surged more than 70% year on year. Been known even before the service, quality and experience of Jingdong three squirrels, the same can not escape, quickly bogged down after the rapid development of inefficiency and low quality service. the status of customer complaints b] refraction [/ b] Companies tend to fame as the consumer before God, focusing on customer relations, focusing o