原创力文档a web-based appointment system to reduce waiting for outpatients a retrospective study网上预约系统来减少等待门诊病人进行回顾性研究.pdfVIP
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a web-based appointment system to reduce waiting for outpatients a retrospective study网上预约系统来减少等待门诊病人进行回顾性研究
Cao et al. BMC Health Services Research 2011, 11:318
/1472-6963/11/318
RESEARCH ARTICLE Open Access
A web-based appointment system to reduce
waiting for outpatients: A retrospective study
1,2† 1*† 3† 4† 1† 1 1 1
Wenjun Cao , Yi Wan , Haibo Tu , Fujun Shang , Danhong Liu , Zhijun Tan , Caihong Sun , Qing Ye and
Yongyong Xu1*
Abstract
Background: Long waiting times for registration to see a doctor is problematic in China, especially in tertiary
hospitals. To address this issue, a web-based appointment system was developed for the Xijing hospital. The aim of
this study was to investigate the efficacy of the web-based appointment system in the registration service for
outpatients.
Methods: Data from the web-based appointment system in Xijing hospital from January to December 2010 were
collected using a stratified random sampling method, from which participants were randomly selected for a
telephone interview asking for detailed information on using the system. Patients who registered through
registration windows were randomly selected as a comparison group, and completed a questionnaire on-site.
Results: A total of 5641 patients using the online booking service were available for data analysis. Of them, 500
were randomly selected, and 369 (73.8%) completed a telephone interview. Of the 500 patients using the usual
queuing method who were randomly selected for inclusion in the study, responses were obtained from 463, a
response rate of 92.6%. Between the two registration methods, there were significant differences in age, degree of
satisfaction, and total waiting time (P 0.001). However, gender, urban residence, and valid waiting time showed
no significant differences (P
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