六西格玛之项目授权探究.pptVIP

* 在第1步：确定中，您根据本单位的业务目标、客户需求以及需要改进才能达到更高均方差的过程来制定项目的目标或边界。 “确定”步骤结束时，您应该对您的客户的需求有了一个基本的理解，知道您的过程和项目的边界，并有了一个包括您的项目目标的规划。 * * * * * * * Project Description ? What problem is the team addressing? ? What problems do customers have with the process output? Expected Business Results ? What will be the business impact of improving the process? ? How will team members benefit from successful completion of this work? Scope (Focus and Direction) ? How will the team focus its work? What information will you collect to identify urgent problems? ? What areas are inside and or outside the work of the team? What are the boundaries (start and end points)? ? What specific parts of the process will you focus on? Suggested questions to consider Your notes * Goal and Measures What must the team deliver to besuccessful? Does the team goal link to the key performance parameters established by the sector leadership teams? What is the baseline performance? Team Members ? Who is this team accountable to? Who is your champion? ? Who is on this team? ? Who can the team turn to for expert guidance? Who will be the MBB? ? Has the process owner been identified? Suggested questions to consider Your notes Schedule What are the milestones for the project? By when will you be able to complete each phase of theDMAIC process? Required Support What additional resources does the team need? What obstacles does the team see, and how can they be resolved? Expected Customer Benefits How will this project help the customerof the process? Could improvements have a negative impact on the customer? * * * 为了使您的总负责人完全致力于并支持一个项目，他们至少需要对项目的影响有一个大致的估计。 然后，他们就可以批准一个项目，或建议对项目的范围和方向进行修改以便改善其对商业影响。 To fully commit to and support a project, your sponsors need to have at least a rough estimate of the project’s impact. They then have the opportunity to buy into the project, or suggest revisions in scope or direction