壳牌管理.pptVIP

人为失误与违规 违规行为的类型: 日常违规行为 人们破坏规则是因为他们觉得这样做是无所谓的或者他们不再重视违规行为可能带来的危险 人们觉得为了遵守规则付出的努力不能得到相应的回报/好处 这项工作被认为低风险的 没有人进行干预 违规行为的类型: 日常违规行为 违规行为的类型: “好心做坏事”的违规行为 有时，不遵守规则确实有可能使工作完成得更快、更便利、更加令人激动 完成任务/达到目标所给予的奖励有可能会鼓励这种好意的违规行为 违规行为的类型: “好心做坏事”的违规行为 违规行为的类型: “好心做坏事”的违规行为 主管人员应该如何管理破坏规则的行为 Group Golden Rules Used text from the brochure (Page 3 section 1.5 Supervisors and incident prevention): The role of supervisors is critical in the workplace. They are they key people in accident prevention. Day to day supervisors manage the barriers, which control the hazards They can prevent incidents by setting high personal standards, providing clear work instructions, assigning competent people to do jobs, and motivating people to work safely. Supervisors are not just there to ensure production targets are met! This slide is intended to get into the topic of supervision and encourage the group to talk about who supervises and at a high level what supervision is about. By a supervisor we can mean anyone who is in charge of other people, from a foreman and a front line supervisor up to line managers. (Where managers are the subject, more appropriate examples should be looked for so that they do not see the problems as only being of those front line supervisors who work for them). Presenter notes Before putting up viewgraph, ask the audience who supervises work in their company – you want them to say charge hands, foreman, site supervisor (maybe even superintendents and line managers). Conclusion is a supervisor is anybody who is in charge of one or even a hundred people irrespective of job title. Supervisors are not just those with the word in their job title, they are people who are in charge of others, they are managers, team leaders etc. The basics of what this workshop covers are applicable to all levels of supervision and management. Presenter Notes Routine Violation – Rules are broken, because they are felt to be irrelevant or because people no longer appreciate the