西电《推销学》13春在线作业（Western electricity marketing 13 spring online homework）.doc

西电《推销学》13春在线作业（Western electricity marketing 13 spring online homework） 14 spring 13 autumn West electricity marketing 13 spring online homework First, radio questions (15 questions, 60 points) 1. the sales staff and customer accounts square box, the right is: ______. A. has five types of salespeople and customer types in the sales cart, the grid, and the customer box B. when customer relationship salespeople face defensive customers, the chances of success are greater C. type sales personnel in the face of none of my business no matter what kind of customer, to promote the success of small probability D. generally speaking, only problem solving salesmen can achieve the success of sales promotion 2. in five kinds of typical marketing mentality marketing personnel, the most ideal is: ____. None of my business type A. B. customer relationship type C. hard sell model D. problem solving 3. customers in the purchase process, the foundation or premise of psychological change is: ______. A. draws its attention B. stimulates its buying desire C. is associated with its interests D. more reasonable price 4. sales personnel in all kinds of training methods, the effect is good: ______. A. centralized training method B. practice training method C. simulation method D. school training method The following 5. types of customer objections, sales personnel should not spend a lot of time and effort to solve is: ______. A. objections B. effective objection C. invalid objection D. has nothing to do with it 6. in the sales staff responsibilities, the basic functions are: ______. A. opening up and developing markets B. visits and receives customers C. achieve commodity sales D. establish and maintain customer relationships The following 7. methods of handling customer objections, the most suitable for effective objection: ______. A. refutation processing B. euphemistic treatment C. ignore processing D. compensation process 8. the following tips to interview, is obvious to the customer mo