与睦家2014年报.pdf

和睦家家庭医疗2014年度报告 United Family Home Health 2014 Annual Report (010) 5927 7333 北京 (021) 2216 3833 上海 homehealth@ 18年前，和睦家医疗作为能够为患者提供国际级医疗服务的机构成立。如今，和睦家 医疗已在亚洲六个城市设立了综合医院、诊所、康复医院、肿瘤中心，并推出了家庭 医疗服务。我们自豪地总结了和睦家家庭医疗2014年度质量报告，并致力于持续提高 医疗及服务质量，以回馈我们的患者和家属，以及社区。 United Family Healthcare was founded 18 years ago as a place where patients could seek international-standard medical care. Now United Family Healthcare spans six cities in Asia and includes general hospitals and clinics, a rehabilitation hospital, an oncology center and a home healthcare service. We are proud to publish United Family Home Health’s 2014 Annual Quality Report. Our aim is to continue to improve our quality—for our patients, their families, and for the communities we serve. 李碧菁 和睦家医疗 董事长 Roberta Lipson Board Chair United Family Healthcare 和睦家家庭医疗让患者在家中即可享受国际标准的医疗服务。对于我们来说，质量意 味着在提供临床安全和高质量医疗服务的同时，达到或超出患者及其家属的期望。今 年是我们第一次推出年度质量报告，它将成为我们朝着临床质量报告透明化努力的第 一步。 United Family Home Health provides international-standard medical care to patients from the comfort of their homes. Quality in home healthcare means meeting or exceeding the medical needs of patients and their families while providing a clinically safe and relevant medical service. This report—our first—is a first step towards transparency in clinical quality reporting. 柯建西 和睦家家庭医疗 总经理 Joshua Kurtzig General Manager United Family Home Health 持续改进是和睦家家庭医疗的根本。我们严格按照国际医疗卫生机构认证联合委员会 等国际公认的最高医疗服务标准来监测临床指标。未来我们还有很长的路要走，这份 报告对于我们持续提高质量的努力来说，只是一个开始，但绝不是结束。欢迎您对此 报告提出宝贵的建议和意见。 Continued quality improvement is at the heart of everything we do at United Family Home Health. We attempt to track clinical measures in line with international best practices such as those promulgated by the Joint Commission International. We have a long way to go; this report is a beginning, not an end