浅谈鞋业导购员的销售技巧（Sales skills of shoe shopping guide）.docVIP

浅谈鞋业导购员的销售技巧（Sales skills of shoe shopping guide） Sales skills of shoe shopping guide The present era is not only the age of selling goods, but also the process of selling services. Shopping guide directly to customer sales, is a bridge between enterprises and customers to communicate, is an ambassador for customer service, brand communicators, is the spokesperson for corporate image. First sale, depending on the charm of the product; second sales, relying on the charm of service. Now many customers pay attention to is not only the product itself, because in the product homogenization today, is not only a brand unique products. In the process of consumption, more and more customers attach importance to the purchasing process, so happy service is the main reason for the transaction. Paying attention to service means paying more attention to performance, so service is the source of enterprise profit. First, on-site shopping guide skills 1. proper greeting Standardized enterprises have standardized service etiquette, to show the image of the enterprise. Standard posture should be: feet apart, a 60 degree angle, upright, hands naturally hang down on the right hand, left hand, abdomen, chest, back straight, straight ahead, smiling, shouted welcome speech: Welcome! With sincerity in the tone, with a sense of intimacy. The atmosphere is easy to infect customers, so that customers do not consciously enter the store. The process of receiving customers: Look at the customer, smile, nod and say service lead 2. good at judging customers Be good at judging whether the customer is the buyer, the user or the influencers. When a customer enters the store, he can quickly tell if it is a user. With a keen eye to guess the size of the customers feet, to their feet as standard, try not to ask the customers foot size. Because if you guessed right, the customer increased your trust a little and increased the chance of doing so. If you guess wrong, the customer will tell you what size she