管理沟通试题1（Management communication questions 1）.docVIP

管理沟通试题1（Management communication questions 1） First, the noun interpretation (3 points per subject, 15 points) 1. group communication: refers to two and more than two interaction and mutual dependence of the individual, in order to achieve specific goals of their respective groups based on the purpose and the composition of aggregate, and in this process in the aggregation of communication. 2. walking Management: refers to all levels of management action, often around, often appear in the work place, it will establish a harmonious atmosphere, improve employee trust for management, and ultimately help employees better finish the work. 3., cross processing: when their expectations of his state and other peoples actual performance is inconsistent, cross formation, conflict possible. 4. nonverbal communication: communication through nonverbal sounds, such as stress, tone changes, crying, laughing, and pausing. 5. attitude: the individuals attitude towards things and the psychological tendency to take actions include three aspects: Cognition (thought, view), anger and behavior (reaction tendency). Two, individual choice questions (2 points per game, a total of 20 points) 1, a flagship brand due to long-term non - righting and left, his turnover pressure from (B) A interpersonal relationships, B role stress, C leadership, support, D workload 2, in the uplink communication, the focus of the report is (A) A talk about the results, B talk about feelings, C talk about the process, D talk about programs 3, the occasion of shaking hands, the right hand holding the other side, while the left hand holding the other arm, said (A) A supports B, familiar with C, sincerity, D control 4, what kind of conflict resolution orientation should be adopted for emotional conflict (C)? A avoidance, B, fold, Chinese, C, cater, D, forced 5, in the delineation of communication distance, 0 - 0.5 belong to: (B) A social distance B private distance C intimacy distance D public distance 6. a person i