如何处理投诉79795（How to handle complaints 79795）.docVIP

如何处理投诉79795（How to handle complaints 79795） After-sale service One: after-sales personnel should have the conditions After-sales service is a comprehensive skills requirements of a fairly high level of work, the requirements of after-sales service personnel are also very high, must have the following conditions: 1, in line with at least five years working experience, the best is engaged in technical work or sales work has several years of experience, know the market situation, understand the needs of customers, but also understand some business operation and service channels. 2, personal accomplishment more, have a higher level of knowledge, such as bachelor degree or above, familiar with product knowledge, and have the use of machinery, equipment, equipment sales knowledge. 3, good communication skills, good presentation skill, polite people, know where and when facing the circumstances suitable for expression in what language, know how to deal with the relationship, or processing experience, has certain personality power, a good first impression to the customer trust. 4, flexible mind, good adaptability to the scene, to the scene to use the site conditions, immediately solve the problem. 5, appearance and elegant, decent behavior, a corporate image ambassador and spokesperson demeanor, does not have to be handsome, beautiful, but at least to the audience, not played a crooked nose twisted mouth oblique clothing, at his beard, detrimental to the corporate image. 6, work attitude is good, enthusiastic, proactive, timely customer service, regardless of personal gains and losses, dedication. Two 、 procedures for handling customer complaints and complaints: 1, establish the customer complaint form (or complaint registration form) and so on. Receiving customer complaints or complaints information recorded on the table, such as company name, address, telephone number, and causes; and timely transfer to the customer service staff will form the hands of people who want to