ktv服务员工作流程（KTV waiter work flow）.docVIP

ktv服务员工作流程（KTV waiter work flow） 1, welcome guests ready: when guests come, in the distance between 1.5 - 2 meters guests and feel and guests eyes meet, began to salute, welcome guests: Sir / miss, good evening.! Welcome! He must look forward, abdomen and chest, while the bow 35 degrees greetings, asked all the staff uniform; 2, the passenger seat: when the client will be the guests to the room door, should take the initiative and enthusiasm of the open the door, standing on the left hand side door (right hand) hold the door handle gently pushed open the door, left (right) five fingers, the palm side, hands down, please gesture, please the guests into the room seat; 3, on the polite tea: guests seated, should introduce themselves: Mr. / miss, good evening.! Im the waiter of this room. Im glad to serve you! Then send tea or mineral water prepared by the company for guests, and ask guests to drink with please gesture, right hand fingers together, palms slightly upward, finger direction about 8-10 centimeters from the cup. 4, open the electrical equipment: room air conditioning and lighting to the satisfaction of the guests, and will open the TV amplifier, ask the guests to watch TV or listen to music or singing Cara OK (such as watching TV, guest comments for love to see which station); 5, fruit, snacks, fruit, snacks to transfer member room door, master or DJ hands took the fruit, snacks sending power, master or DJ staff should be kneeling in front of 10 cm fruit tea table will put the central position in the table, placed on both sides of snacks, please guests. DJ can pick up paper towels with his left hand and insert a piece of fruit with a fruit fork on his right hand. Hands to guests: please slow down.. (in ladies priority) 6, a single point: Master or DJ staff enthusiastically asked the guests to drink what is private wine or Western culinary delicacy, when guests shilly-shally when want to introduce the guests drinks company and produced characteristics and tas