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寻找激励和提高员工主动性的最佳途径(Find the best way to motivate and improve employee initiative)
寻找激励和提高员工主动性的最佳途径(Find the best way to motivate and improve employee initiative)
In a large media company, all senior managers agree that it takes 1 days a month to spend time with clients. One day, a senior vice president took a district manager to meet his client. On that day, he visited one of his last customers and one of their biggest new clients, an excimer laser surgery center. The fellow managers performed well and the customers were pleased with the importance. At the end of the meeting, the vice president said to the manager of the operation center, I would like to send you some information which will better illustrate what we have discussed..
As a result, nothing was sent.
1 years later, in the same center, the customer reminded the regional manager of the matter and explained why she chose another media for the new years advertising campaign. Youre all the same, she said in a tone of real hurt. No one has ever said anything.!
When the promised data was never sent from the vice president, the manager of the operation center was disappointed. This disappointed excited her curiosity (I want to know if there is no better media can put our advertising), and opened the door to a competitor (others offer a lower price, she thought, since they are the same, I also can save money. ). Every sales and marketing staff knows that a disappointed customer is likely to run away and that the cost of finding a replacement customer is very expensive. But the vice presidents and district managers still failed to live up to their promises. What they really lack is initiative.
Over the past 50 years, 83% of the companys performance has declined, not from external economic forces, but from inadequate internal implementation. As the occupation manager, you must ensure that the team has the implementation tools -- tell everyone very clear instructions, let them know what you should do; with the right person for each target; achieved the accepted attitude, to ensure the team is a
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