如何通过标杆管理提升窗口服务行业服务质量（How to improve the service quality of window service industry through benchmarking）.docVIP

如何通过标杆管理提升窗口服务行业服务质量（How to improve the service quality of window service industry through benchmarking） As a window service industry managers often think about a problem, and now the service industry is increasingly fierce competition in the industry, then how to improve the quality of service in a certain period of time? The best way is to compete with competitors in the same situation, management, services, processes and other projects to do the same as good, or even better; generally speaking, is to competitors as an example. With management language rigorous, that is, the introduction of benchmarking. Benchmarking (benchmarking) produced in the last century at the end of 70s and early 80s America enterprise \ learning Japanese experience campaign, by the Xerox Co first benchmarking first, then to follow the trend of western enterprises, forming a wave of benchmarking. According to statistics, there are nearly 90% enterprise application of benchmarking, such as Xerox, the worlds top 500 enterprises in the Kodak, at T, Ford, IBM and other industry leaders, the system breakthroughs achieved by benchmarking enterprises in more than five times the return on investment. First, what is benchmarking? Benchmarking is the learning procedure of fixed point overtaking. American productivity and quality center of benchmarking management is defined as: benchmarking management is a systematic and ongoing evaluation process, through continuous enterprise processes and leading companies in the world compared to help enterprises to improve the operating performance of the information. The core of benchmarking is the strongest competitors or is the industry leader in enterprise products, services and processes such as reference, establish the goal of learning and catching up, through the collection of information, comparative analysis, tracking study, re designed and implemented to improve and enhance the means of dynamic and effective management of the enterprise. In a word, be