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CBJHu801 Agenda Overview Agenda Can I Use This Module? Can I Use This Module? (Objectives: Communicators) Can I Use This Module? (Objectives: Managers) Can I Use This Module? Can I Use This Module? Can I Use This Module? Agenda Process Of Communication Process Of Communication How Communication Happens Understanding Metamessages How Metamessages Provide Information Effect of Indirectness Degree of Directness: Examples Understanding Communication Metamessage Examples Process of Communication Understanding Style: Example Understanding Style: Example Understanding Style Understanding Style Components of Successful Communication When Styles Clash Style Clash: Examples Increasing Your Effectiveness Agenda Communication and Perception Communication and Perception Communication and Perception Communication and Perception Implications at Work Implications in the Workplace: Example Implications in the Workplace: Example Agenda Communication Styles in the Workplace Communication Styles in the Workplace Characteristics of Hierarchy and Equality Hierarchy/Equality (Views of the World) Hierarchy/Equality Interaction Function and Focus of Workplace Styles Styles’ View of Each Other The Impact of Gender Understanding Group Norms Joining a New Group Understanding Other’s Group Norms Style in Action: A Summary Style in Action - Participation in Meetings Analyzing Style - Participating in Meetings Stylistic Norms - Participating in Meetings Style in Action - Asking Questions Analysis of Style - Asking Questions Stylistic Norms - Asking Questions Style in Action - Apologizing Analyzing Style - Apologizing (1 of 2) Analyzing Style - Apologizing (2 of 2) Stylistic Norms - Apologizing Style in Action - Presenting Ideas in Meetings (1 of 2) Style in Action - Presenting Ideas in Meetings (2 of 2) Stylistic Norms - Presenting Ideas in Meetings Style in Action - Giving Feedback (1 of 2) Analysis of Style - Giving Feedback (2 of 2) Stylistic Norms - Giving Feedback Style in Action -