整理材料-老虎专用课件.ppt

Find a process to improve Organize a team that knows the process Clarify current knowledge of process Understand sources of process variation Select the process improvement Plan the process and continue data collection Do the improvement, data collection, and analysis Check the results and lessons learned Act to hold the gain and to continue to improve the process FOCUS-PDCA Problem Solving 8D 感谢小组 7D 防止再发措施 Action 6D 效果确认 评估结果 C Check 实施对策 计划行动 5D 矫正措施 寻求对策 I Do 4D 根本原因 确定原因 A 3D 临时对策 分析问题 M 2D 问题之详细描述 1D 成立专案小组 明确问题 D Plan Ford 8D Mckinsey 6σ PDCA Problem Solving Problem Solving SOLVE State Outline List Visualize Evaluate 阐释问题 概述问题 列出选项 想象你的选择付诸实施 预测你的结果 Problem Solving Find Filter Figure Face Follow 收集资料 过滤资料 分析资料 提出对策 跟催结果 Problem Solving Problem Solving Ability 以能力为基础 Attitude 以态度为动力 Action 以行为为过程 Focus Analyze Develop Execute 确认问题 分析问题 建立计划 执行计划 Map Measure Explore Evaluate Define Describe Implement Improve Control Conform Problem Solving FADE Problem Solving Simplify 把复杂的过程简单化 Measure 把简单化的东西量化 Process 把量化的因素流程化 System 把流程化的因素系统化 SMPS Problem Solving Sincerity Empathy Reliability Value Interaction Completeness Empowerment 真诚有礼 将心比心 值得依赖 价值超众 沟通响应 倾心倾力 充分授权 SERVICE Problem Solving Sincerity Efficiency Readiness Value Information Courtesy Enthusiasm 有诚意 有效率 有准备 有价值 有资料 有礼貌 有热心 SERVICE Problem Solving Synergy Preparedness Innovative Mind Rating Customers First Improving Continuously Teamwork SPIRIT Service PDCA PODC SDCA PDCA 简单 复杂 低 高 问题 目 标 Improvement → Innovation Innovation Place Person Process Product 环境 动机 流程 产品 Positive Playfulness Passion Persistence 正向积极 游乐的心 热情的心 坚持到底 Creativity Place = Press Innovation JELIC 创造思考 Judgment Quotient 判断力 Emotion Quotient 情绪管理 Logic Quotient 逻辑思考 Intelligent Quotient 智能 Creativity Quotient 创意 Innovation ATDE 创造思考 Asking Thinking Doing Evaluating 问 想 做 评 Innovation Definition 定义 Alternative 替代方案 Narrow down 缩小范围 Choose Check consequence 选择 检验结果 Effect/Act 实行 DANCE Problem Solving Innovation Patient 耐性 Obje