工程方法_6 sigma_06.流程图.ppt

Jan 27, 2005 MPT Confidential Process Mapping流程图 测量阶段流程图 Example of a Process Map流程图的例子 学习要点 流程图的例子 流程图的定义 流程图术语 流程图的符号 流程图的作用/为何需要流程图? 过程的版本 宏观流程图和微观流程图的区别. 流程图的注意点. 流程图术语 增值步骤---Value-added step A process that add value to the product in line with the customer need. 一个为了满足客户需求而对产品有增值的步骤 客户---Customer. The role that define clearly in the project scope, The customer can be the end user, internal customer in the next step. 由项目的范围所定义,客户可能是最终使用者,另一内部组织或下一过程步骤 输出---Output ( Y ) Any traits or characteristics of the product that defined as critical 产品中被客户所定义成关键因素的任何东西或特性. 输入---Input ( X ) Any variables that has impact on the output 对输出有影响的变量. 流程图术语 控制变量---Control variable Those variable or inputs that are easy to control and that its impact on the outputs can be measurable. 那些容易改变并能衡量其对输出( Y )的影响的变量或输入 噪音变量---Noise variable. Those variable or inputs that are difficult to control. 那些难以控制的变量或输入 文件化的过程---Documented process Process that are defined by controlled document such as process specification, work instructions training ,material, etc. 由受控文件定义的过程(过程规格,工作指导书,培训手册等). 流程图术语 实际过程与隐藏工厂---Actual process and the hidden factory Actual processes are already existed in the factory such as rework, machinery selectio, undocumented inspections experiences etc. 过程本身存在工厂内,包括:返工,设备选择的偏好,非文件规定的检验, “经验”等. 理想过程---Ideal Control Process that we are expecting, such as simple, efficient , defect free or free of non-value added. 我们所期望的过程: 简单,高效,无缺陷和任何不增值的环节 流程图的符号 流程图的作用/为何需要流程图? Once the thing is visible – they can be addressed 一旦事情被可视化—他们能被处理 Non-Valued-Added steps become clear 非增值工序变得清晰 Rework and Repair is obvious. 返工和修理显而易见 Agreement can be reached 能达到一致的协议 Reveals “Hidden Factories” 展示 “隐藏工厂” Exposes inaccurate assumptions, beliefs, and understandings 暴露不正确的设想,信心,和理解 Enables rigorous, thorough examination of the outputs and inputs 可以严格彻底地检查输入和输出 Increases probability of capturing all the y’s and x’s 增加了抓住所有输出和输入的可能性 Increases probability of getting to y = f(x). 增