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企业成熟度及流程成熟度模型.doc

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企业成熟度及流程成熟度模型

企业成熟度及流程成熟度 企业成熟度 英文 E1 E2 E3 E4 Leadership Awareness The enterprises senior executive team recognizes the need to improve operational performance but has only a limited understanding of the power of business processes At least one senior executive deeply understands the business process concept,how the enterprise can use it to improve performance,and what is involved in implementing it . The senior executive team views the enterprise in process terms and has developed a vision of the enterprise and its processes The senior executive team sees its own work in process terms and perceives process management not as a project but as a way of managing the business. Alignment The leader ship of the process program lies in the middle management ranks A senior executive has taken leadership of,and responsibility for,the process program. There is strong alignment in the senior executive team regarding the process program.There is also a network of people throughout the enterprise helping to promote process efforts . People throughout the enterprise exhibit enthusiasm for process management and play leadership roles in process efforts Behavior A senior executive endorses and invests in operational improvement A senior executive has publicly set stretch performance goals in customer terms and is prepared to commit resources,make deep changes,and remove road blocks in order to achieve those goals. Senior executives operate as a team, manage the enterprise through its processes,and are actively engaged in the process program. The members of the senior executive team perform their own work as processes ,center strategic planning on processes.,and develop new business opportunities based on high-performance process Style The senior executive team has started shifting fr

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