社会支持与情绪智力干扰工作压力源对工作绩效的影响-建国科技大学.docVIP

社會支持與情緒智力干擾工作壓力源對工作績效的影響楊輝南建國科技大學國際企業管理系 摘要 本研究旨在探討工作壓力與工作績效的關係，及探究當員工面對高度壓力源時，其工作績效之變化情形有些人在壓力情境中能展現超水準之工作績效，另一些人則被壓力擊倒，此些個別差異主要源於個體之社會支持在工作領域相關研究中，社會支持是重要的干擾變項。此外，昔日研究顯示，個體能透過情緒智力，適當地管理情緒並展現行為，情緒智力成為預測工作結果的重要變項。因而本研究乃從組織環境因素之社會支持與個人自身因素之情緒智力來探其對工作壓力源與工作績效的影響。針對上述個研究議題，本研究探討提出相關研究命題與管理意涵，做為後續研究與實務管理之參考。 工作壓力工作績效Moderation of Social Support and Emotional Intelligence over Work Stressors on Job Performance Huei-Nan Yang Assistant Professor, Department of International Business Management, Chienkuo Technology University Abstract The present study aims to explore the relationship between work stressors and job performance and the variation in job performance when employees face high levels of challenge stressors. It is apparent that when facing stressors, individuals may perform differently. That is, some might perform better under stressful situations, whereas others might be overwhelmed. Such individual difference might be attributed the moderating factors between work stressors and job performance. Social support might be an important one, for in the relevant literature social support has long been an important moderating variable. In addition, past research also shows that individuals can manage their emotions and behave accordingly through emotional intelligence. Emotional intelligence has become an important factor predicting work outcomes. The present study, therefore, decides to explore the effects of work stressors have on job performance, considering roles of social support and emotional intelligence. Some propositions and practical implications are also suggested at the end. Keywords: Social Support, Emotional Intelligence, Work Stressors, Job Performance 前言 壓力 (stress) 是面對與自己之需要相關，可是結果尚不確定，但卻很重要的機會、限制、要求時之一種動態狀況。壓力可以是正面或負面，當情況是提供機會以獲得期望之事物時，屬正面壓力惟當情況帶來限制或要求，則屬負面壓力(Robbins DeCenzo, 2005)。壓力源 (stressor) 促發壓力反應，壓力源是指需要各體採用某種適應反應 (adaptive response) 的內外在刺激事件 (林財丁，2004)。 職場上充斥著壓力，對雇主員工，如何處理壓力已成為日益重要的課題。然而，工作壓力源與工作績效究竟存在何種關係？在討論此議題前，先一段對話：春秋時代，子貢問孔子：「