QFD在改善快递企业物流服务中的应用.pdfVIP

Management Science and Engineering 管理科学与工程, 2017, 6(3), 93-99 Published Online September 2017 in Hans. /journal/mse /10.12677/mse.2017.63011 Application of QFD in Improving Logistics Service for Express Business Xiaolu Cui School of Economics and Management, Beijing Jiaotong University, Beijing th nd th Received: Aug. 8 , 2017; accepted: Aug. 22 , 2017; published: Aug. 28 , 2017 Abstract With the rapid development of logistics in China these years, the competition between enterpri