饭店管理实务英语郭淑梅课件.pptVIP

CONTENTS CONTENTS Chapter One: Hotel History and Hotel Organization Chapter One: Hotel History and Hotel Organization Chapter Objectives: Evolution of hotel industry Categories of hotels Basic functions of each department Responsible area for departmental or divisional heads and above Hotel organization chart Unit 1: Evolution of Hotel Industry Transportation development Unit 1: Evolution of Hotel Industry Evolution of hotel industry A. First lodging chain in 1769 in North America B. Multi-unit lodging chain in 20th century C. American hotel tycoons Ellsworth Statler Ernest Henderson Conrad Hilton Kenmmons Wilson Unit 1: Evolution of Hotel Industry D. Concept of time-sharing E. Travel and tourism contribution to the economic clout in the world Unit 2: Categories of Hotels Hotels classification according to their locations Downtown hotel Resort hotel Suburban hotel Motel Airport hotel Unit 2: Categories of Hotels Hotels classification according to their rates Boutique hotel Luxury / deluxe hotel Upscale hotel Mid-tier hotel and motel Economy / limited service hotel Unit 2: Categories of Hotels Hotels classification according to their room structure, configuration and facilities All-suite hotel Extended-stay properties / apartment hotel Resorts and time-share properties Inns Casino hotel Cruise ships Unit 3: Hotel Outline and Its Organization Chart Basic functions of each department Front Office Front Desk Concierge Business Center PABX Transportation Kiosk Duty Manager or Assistant Manager Executive floor Unit 3: Hotel Outline and Its Organization Chart Housekeeping Floor Laundry Mini-bar Lost and Found Health Club/Fitness Center etc Unit 3: Hotel Outline and Its Organization Chart Food and Beverage department Outlets Kitchens and etc Unit 3: Hotel Outline and Its Organization Chart Sales Marketing Department focus on analyzing the marketing plan to reach potential customers, then sell and book reservations. Accounting Department tracks all incomin