第3章 情绪与心情.pptVIP

Job attitudes can influence our home life but don’t always get carried back to the workplace. However, deviant workplace behaviors are often the result of negative emotions and significantly impact the workplace. * Managers do have an impact on moods of their employees but not all factors are within their control. Some things that can be done to positively impact moods are to use humor to lighten the moment, provide small tokens of appreciation, stay in a good mood themselves and hire positive people. * In summary, moods and emotions are important to the study of organizational behavior.