贴身管家服务程序.docVIP

上海瑞吉红塔大酒店管家服务程序 Standard: Butlers will have basic knowledge about matters of ticketing and able to complete some basic steps in resolving them. 标准： 专职管家应有关于机票事宜的基本知识，并能够完成解决这些问题的基本步骤。 Procedures: 1.??????????????Butlers shall be knowledgeable of type of guest requests relating to matters of air-ticketing: §???????? Reservation: To reserve/book a seat on a flight for a guest or passenger. §???????? Reconfirmation: To confirm with airline that guest is leaving on a particular day via a particular flight. §???????? Change: To change guest’s departure date, flight number/departure time.