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78 Getting supply chain software right Kishore Kanakamedala, Glenn Ramsdell, and Vats Srivatsan A study of early adopters of supply-chain-management software shows that it works best where it is needed most—but is no use as a bandage over flawed processes. ver the past decade, companies have invested heavily in wiring O their supply chains with software designed to manage information flows among their internal operations, suppliers, and customers. From 1