（2007）Factors influencing organizations to improve data quality in their information systems.pdfVIP

Accounting and Finance 47 (2007) 335–355 Accounting and Finance 47 (2006) 00–00S. W. Tee et al./ AAccounting and Finance47Blackwell Publishing, Ltd.© The Authors Journal compilation © 2006 AFAANZ0810-5391Oxford, UKORIGINAL ARTICLE1 CFI Factors influencing organizations to improve data quality in their information systems a b c c Sing What Tee , Paul L. Bowen , Peta Doyle , Fiona H. Rohde aSchool of Business, James Cook University, Cairns, 4878, Australia bCollege of Business, Florida State University, Tallahassee, 32306-1110, USA cUQ Business School, The University of Queensland, Brisbane, 4072, Australia Abstract Although managers consider accurate, timely and relevant information as critical to the quality of their decisions, evidence of large variations in data quality abounds. This research examines factors influencing the level of data quality within a target organization. The results indicate that management’s commitment to data quality and the presence of data quality champions strongly influence data quality in the target organization. The results also show that the managers of the participating organization are committed to achieving and maintaining high data quality. However, changing work processes and establishing a data quality awareness culture are required to motivate further improvements to data quality. Key words: Case study; Champions; Data quality; Management commitment JEL classification : C52 doi : 10.1111/j.1467-629x.2006.00205.x 1. Introduction 1.1. Background Almost every activity in which organizations engage involves data. Data provide the foundation for operational, tacti