酒店《会议及宴会预订需要》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: CI M Inquiry 任务: 会议及宴会预订需要 Code序号: RM-RES-D190 Objectives: At the end of this session, Reservations Sales associates will be able to handle CI M business inquiries only as the first point of contact when such inquiries are received at the Reservation Sales office. Next step is to refer to the Sales Department to take over. 目的: 在课程结束的时候，所有预订部销售文员接听到客人有关于会议及 宴会的预订需要的电话时，预订部销售文员在接到电话的第一接触点处理客人的要求，剩余步骤应交由销售部来处理。 Standard ： Reservation Sales associates will handle CI M business inquiries only at the first point of contact when such i