酒店《锁房》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Room Blocking 任务: 锁房 Code序号: RM-RES-D160 Objectives： At the end of this session reservations sales agent will be knowing how to block room in the Oprea 目的: 在课程结束的时候预订部销售文员应懂得怎样在电脑中锁房 Standard ： Certain reservations will be pre-blocked at the point of reservation. Specific room requests by a caller will be entertained according to availability. Suites will be pre-blocked at the point of reservation. Rooms that have been pre-blocked by reservations will be noted in the remarks field and will only be changed by the shift leader or Gu