酒店《预订未到》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: No Show 任务: 预订未到 Code序号: RM-RES-D050 Objectives： At the end of this session Reservations Sales associates will be able to know the proper procedure in applying no-show charges to guests or party responsible for the reservation in the event of not showing up on the day of arrival as booked 目的: 在课程结束的时候预订部销售文员应懂得在客人预订未到的情况 下，如何收取客人预订未到费用。 Standard ： One night’s accommodation charge at the rate confirmed, including service charge and tax will be charged to the guaranteed booking that does not arrive on the specified date. All reser