Oracle Siebel CRM功能介绍.doc

Oracle Siebel CRM功能介绍 目录 4Siebel Cross-Industry - Base Application 4Siebel CRM Base 5Siebel Cross-Industry - Tools and Servers 5Siebel Tools 5Siebel Test Automation Interface 5Siebel Web UI Dynamic Development Kit (DDK) 6Siebel Report Designer Professional 6Siebel Report Designer 6Siebel Server Extensions for Unix 6Siebel Cross-Industry - General Options 6Siebel Advanced Market Development Funds 7Oracle Secure Enterprise Search (SES) 7Oracle Secure Enterprise Search (SES) Connector 7Siebel Advisor 8Siebel Anywhere 8Siebel Campaigns 8Siebel Client Sync 9Siebel Server Sync - Microsoft Exchange Server 9Siebel Collaboration (for Microsoft SharePoint) 10Siebel Configurator Administration Server 10Siebel Configurator Runtime 10Siebel Content Publishing 10Siebel Contracts 11Siebel Customer Content 11SiebelCustomer Order Management Administrator Server 11Siebel Customer Order Management Administration 11Siebel CTI 12Siebel CTI Connect 12Siebel Data Quality 13Siebel Deal Management 13Siebel Dynamic Catalog 14Siebel Dynamic Pricer 14Siebel Employee Self-Service 14Siebel Events Manager 15Siebel Forecasting 15Siebel Handheld 16Siebel HelpDesk Online 16Siebel Mobile Connector 16Siebel Partner Manager 16Siebel Quote and Order Capture 17Siebel Quotes 18Siebel Remote Client 18Siebel Reports 18Siebel Signature Capture Tool 19Siebel Smart Answer for Employees 19Siebel SmartScript 19Siebel Store-and-Forward Messaging 20Siebel Territory Management 20Siebel Time and Expense Reporting 21Siebel Wireless 21Siebel Satmetrix Exchange Connector 21Siebel Cross-Industry - Sales Options 21SiebelEnterprise Selling Process 22Siebel Portfolio Management Process (PMP) 22Siebel Proposals amp; Presentations 23SiebelTarget Account Selling 23Siebel Cross-Industry - Service Options 23Siebel Asset Management 23Siebel Automated Discovery 24Siebel Automated Service 24Siebel Change Manageme